CUSTOMER SERVICE

Find answers to your frequently asked questions.

Where are you located?

Mocha Books is based in Oklahoma

How can I contact someone?

Email | mochabooks@gmail.com

Phone | 1 800-809-8434

You can also use the contact tab.

Support hours

  • Monday - Friday 10am to 5pm CST
  • Saturdays 10am to 3pm CST
  • Hours may vary June - August

 

Do you have a physical location?

Mocha Books is mainly set up online, but we do have an office. Office hours are adjusted by the day and can be found on Instagram or website. Closed Sun & Monday.

 

SHIPPING | REFUNDS

  • Order are fulfilled in 1 - 3 business days. This includes receiving order, validating order with inventory, and packaging. - this does not include merch or Lit boxes.
  • Shipping is currently only offered within the US.
  • Shipping rates will vary for standard, priority and media mail.
  • Additional shipping days are dependent on the shipping method that you choose. 
  • A tracking number will be available once the order has been processed and shipped.
  • For orders over $40.00 shipping is always free and will be automatically updated at checkout.
  • Please make sure that your shipping information is correct to ensure that it arrives without delay. 
  • We do our best to provide you with all the information you need to place your order - including product descriptions and the condition of the product, if used. Because of this, all sales are final unless an error was made on behalf of Mocha Books
  • If you need to cancel your order BEFORE it ships, please contact mochabooks@gmail.com at your earliest convenience.

 

ABOUT OUR BOOKS

  • Each book/collection is carefully curated to highlight books that feature black and brown characters and/or by authors of color.
  • Books are for all ages
  • New and used

 

Used book guide - used books are priced in 3 categories. Each used book is noted and highlighted in the description. If there is a defect it will be noted along with a picture. 

  • Like New No defects
  • Good May have signs of wear/handling or significant marks.
  • Fair  May have loose binding, writing, or other average handling. 

 

Although our books include traditional and self- published we take pride in selecting most books that are independently published by authors of color.

If there is a book that you want but cannot find please reach out to us to see what we can do. 

 

AMAZON AFFILIATE 

Mocha Books, LLC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn advertising fees by advertising and link to amazon.com

To add, some pages may contain affiliate links, which means that if you click on one of the product links, Mocha Books may receive a small commission, at no additional cost to you, on products you purchase via Amazon.

 

PRIVACY TERMS

Your privacy is important to us. If at any time, user does not agree with how we collect information and what we do with that information do not provide us with any information.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. When users visit readwithmochabooks.com, information such as their IP address may be used to gather data.

When making a purchase, you are giving your implied consent to collect your name, address, email, and payment information for this reason only.

readwithmochabooks.com will use your email address to communicate if you have subscribed for updates, contacted us, or placed an order. Mocha Books will never send you an email requesting personal or financial information. If you receive such email do not respond. 

readwithmochabooks.com does not give out any information unless a government institution has the lawful right to do so.

Mocha Books uses a secure server. Your payment and personal information is encrypted when transmitted to us and is stored in a secure environment.

Again, your privacy is important to us and we will do our best to make sure that it is not damaged or altered in any way.

Mocha Books reserve the right to make changes to this policy at any time. User will be made aware of any changes that take place. If you have any questions about our privacy policy or would like to request for Mocha Books to delete any of your information please contact mochabooks@gmail.com

 


 

 

 

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