CYBER MONDAY SALE -- 10AM CST

FAQ's

 

>>DO YOU HAVE A PHYSICAL LOCATION<<

This is our most frequently asked question. Mocha Books is an online + pop up bookshop. At this time we do not serve customers by offering in store shopping. Our office is open for local pick up orders.  

 

>>I CANT FIND WHAT I'M LOOKING FOR<< 

If there is a book that you want but cannot find on our website, Bookshop account or Libro account (audiobooks) please reach out via email info@readwithmochabooks.com to request it. 

 

>>WHERE IS MY ORDER<<

Most orders ship within 48 hours but may take up to 5 days. Tracking will be emailed once your order ships. Once your order is picked up by USPS we cannot provide any additional information.

Apparel and other non book items are made to order and will be fulfilled in 3 weeks.

 

>>DO YOU CARRY SELF-PUBLISHED AUTHORS<<

Yes! While our collection of new/used books include traditional and self-published authors we take pride in selecting most titles that are independently published by Black authors.

If you are a self published author and would like for Mocha Books to carry your book email your one sheet to author@readwithmochabooks.com.

 

>>DO YOU OFFER TRADE INS FOR USED BOOKS<<

We are currently working on details to offer trade ins. 

 

>>CAN I ORDER IN BULK<<

You can request a bulk order by emailing us at info@readwithmochabooks.com

 

>>WHAT IF MY ITEM IS LOST, STOLEN OR DAMAGED<<

If your package is lost, you will need to file a missing mail claim with the USPS. 

 

>>DO YOU SHIP WORLDWIDE<<

At this time we only ship within the United States. 

 

>>HOW CAN WE SUPPORT MOCHA BOOKS<<

Thank you for your support! Every book, apparel and gift card order supports our mission. We also accept donations towards our read with mocha books program and our bookmobile fund. 

You can also donate books to our Read With Mocha Books program is also 

 

>> I HAVE TRIED TO REACH YOU. WHAT IS THE BEST WAY TO CONTACT YOU<<

We appreciate your patience. Mocha Books is owned and fully operated by one person. You may reach us by email, phone (call or text) and social media. Please wait at least 48 hours but in full transparency it may take up to a week to respond. If it is an urgent matter please call and be sure to leave a voicemail. 

 

Don't see your question? Please email us at info@readwithmochabooks.com  

 

 

Contact information for Mocha Books 

 

 

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SHIPPING | REFUNDS

After placing your book order, allow 1-3 business days to check inventory, fulfill your order and ship out.  Apparel and other items are made to order and will be fulfilled in 3 weeks. 

Shipping is currently only offered within the US.

Orders ship by USPS and carrier shipping rates will apply. Media mail is only available for books. 

A tracking number will be emailed when it becomes available. 

For orders over $75.00 shipping is always free and will be automatically updated at checkout.

Please make sure that your order AND shipping information are correct to ensure that it arrives without delay.

We do our best to provide you with all the information you need to place your order - including product descriptions and the condition of the product, if used. Because of this, all sales are final unless an error was made on behalf of Mocha Books. 

If you need to cancel your order BEFORE it ships, please contact info@readwithmochabooks with order number in subject line at your earliest convenience.

 

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PRIVACY TERMS

Your privacy is important to us. If at any time, user does not agree with how we collect information and what we do with that information do not provide us with any information.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. When users visit readwithmochabooks.com, information such as their IP address may be used to gather data.

When making a purchase, you are giving your implied consent to collect your name, address, email, and payment information for this reason only.

readwithmochabooks.com will use your email address to communicate if you have subscribed for updates, contacted us, or placed an order. Mocha Books will never send you an email requesting personal or financial information. If you receive such email do not respond. 

readwithmochabooks.com does not give out any information unless a government institution has the lawful right to do so.

Mocha Books uses a secure server. Your payment and personal information is encrypted when transmitted to us and is stored in a secure environment.

Again, your privacy is important to us and we will do our best to make sure that it is not damaged or altered in any way.

Mocha Books reserve the right to make changes to this policy at any time. User will be made aware of any changes that take place. If you have any questions about our privacy policy or would like to request for Mocha Books to delete any of your information please contact info@readwithmochabooks.com

 

 

 

 

 

 

 

 

 

updated 09/22/21